How do I find my size?
We appreciate that every hand is different with no two hands being the same size. Over our 240 years of manufacturing gloves, we have found the best way to find your size is to measure the circumference of your dominant hand.
Please follow our guide for instructions on how to measure.
Do I need to size up for gloves with thicker linings?
We would advise choosing the larger size if you are between sizes with sheepskin linings as these are a tighter fitting glove due to the thicker lining.
Do you offer different finger lengths?
Yes, we have a small selection of styles that have shorter finger lengths. These are approximately 1cm shorter than our standard finger length.
Can you make a bespoke pair of gloves?
Unfortunately, we are unable to make bespoke gloves or provide any alterations on our products.
What is your warmest leather glove?
We have many different linings to offer and below is what we would rank top to bottom as the warmest:
- Vicuna - This luxurious wool lining is extremely warm and exquisitely soft and is our top of the range for warmth and comfort.
- Natural skins - For optimum warmth try the natural fibres of our sustainably sourced sheepskin to keep you warm.
- Cashmere - Finest Scottish cashmere for a touch of luxury.
- Wool - Warm and durable
- Silk - The perfect insulator for gloves, keeping you warm in winter and cool in summer.
- Unlined - For maximum feel, ideal for driving and mild weather.
Returns and Exchanges
How do I return an item for a refund?
Please follow our comprehensive returns guide, here, on how to return your unwanted items.
When can I expect my refund?
All refunds will be processed within 7-14 days of receipt of returned goods.
How do I exchange an item?
We can only exchange for a different colour or size, not a different style. If you require a different style please request a refund and order a new item. Any items returned must be in new and unused condition, in their original packaging, with the labels and tags still affixed as they were when delivered to you. Until you return the items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for packages damaged during transit back to us. It is your responsibility to wrap items adequately to prevent damage. Please be aware that any additional postage charges you requested at the time of purchase will not be refunded.
Can I return an item purchased in a store?
We cannot accept returns of items purchased at retail outlets. Please return those items to the retailer you bought them from with proof of purchase.
Can I return an item that was given as a gift?
Yes, you can but we only offer exchanges for the same style in a different colour or size. If you would like a different style then we can issue a gift receipt to the value of the gift (excluding any delivery charges), so you can place a new order for your preferred style.
Can I return a personalised product?
Once an item has been personalised, it cannot be returned or exchanged unless the item itself was faulty. If something isn't quite right with your personalised item, please contact our customer service team at +44(0)1985 212291 or email@example.com.
Taxes & Duties
Will I have to pay import taxes or duties?
You may have to pay import duty and sales tax in the country of importation, which will be charged by the importing country's customs.
Changing an Order
Can I change my order?
Unfortunately, it is not always possible to cancel or amend an order, especially during our busy periods. We advise you to place a new order and once the wrong item has been delivered, please use the Free Post label enclosed with your items and return it for a full refund.
Replacements and Repairs
I have lost one glove; do you sell replacement left or right-hand gloves?
Unfortunately, we are unable to supply a single glove as a replacement, all of our gloves are sold as pairs.
Can you repair gloves?
Unfortunately, we are unable to repair gloves. If you purchase a faulty item, please contact us at firstname.lastname@example.org
Can you re-line my gloves?
Unfortunately, we are unable to re-line gloves. If you purchase a faulty item, please contact us at email@example.com
Gift Cards and Discount Codes
How do I use my discount code?
Please enter your valid promotional code during the checkout stage of your purchase to receive the discount. Discount codes cannot be applied to previously placed orders.
Can I use multiple codes on my order?
No, promo/discount codes cannot be combined with any other code.
How do I use a gift card?
When you have selected your item/s and are ready to pay, go to the checkout and apply the unique gift card code to your purchase. If the card value is below your order value you will need to pay the remaining amount by another payment method. If the gift card value is more than the order value, the remaining amount will still be valid on that gift card. Please keep the unique gift card code number that was sent to you, electronically, safe so you are able to use it again.
Gift Boxes and Messaging
Can I add a gift box with my order?
Yes, you can purchase a Dents gift box when you are selecting your item. Please note that some items are not eligible for a gift box. Tick the box to add the gift box and then you can also include a personalised message to accompany your gift. If you are choosing more than one item, we can add personalised messages to all items, as long as your have added a gift box to each style selected along with your message.
Messages will be printed on a separate card and placed inside the gift box of your chosen item.
Do you emboss wallets?
Yes, but only on certain styles. We are unable to emboss some styles due to the type of leather and/or design. Eligible styles will have the personalisation option visible. Please tick the box to select personalisation and then you can enter up to 4 letters in either gold, silver or deboss for that style. Please note personalised items are ineligible for exchanges or refunds unless faulty.
Do you emboss gloves?
Unfortunately, we cannot emboss or personalise any gloves.
What is RFID?
Many credit and debit cards are now embedded with RFID (Radio Frequency Identification) chips that contain personal information. Unfortunately, identity thieves can scan these chips and gain access to that personal information. We have designed a collection of wallets containing a protective shield that prevents your personal information from being accessed electronically. To ensure maximum protection, when not in use, keep your wallet closed.
Dents and the manufacturer of the RFID shield shall not be liable for any loss arising from your use of the protective shield including liability arising from unauthorised persons scanning any RFID chip kept in the product.
Caring for Leather Gloves
At Dents, we have been crafting leather gloves since 1777 so it's safe to say that we have picked up some valuable tips on how best to care for your gloves. Please follow our helpful guide on how to clean you leather gloves.
My driving gloves are slippery, is this normal?
The surface of new leather gloves may feel slippery at first, this will disappear over time with use. The gloves will gradually soften and improve your grip on the steering wheel. Using a cleaning product on your steering wheel may create a slippery surface.
Can I visit your museum?
Unfortunately, our museum is not open to the general public but viewings can be arranged for groups and small parties. For further information, please email us at firstname.lastname@example.org