退货条件
To make Christmas gift buying a little less stressful, we are extending the period for returns. Any purchase made from 1st November 2024 to 24th December 2024 may be returned until 20th January 2025 (all dates inclusive).
- 如果你对你的订单不完全满意，你可以在收货后28天内把它退给我们。
- All products must be returned in a re-saleable condition. This means the product and its packaging, labels and tags are intact, undamaged and unused. We will not accept worn, damaged, altered or used goods unless faulty. If tags and labels are removed, a €5 / £5 / $5 restocking fee will be deducted from your refund.
- 我们还保留减少退还给您的款项的权利（最多为合同价格的价值），如果货物的价值因过度处理而减少，超出了确定货物的性质、特点和功能所需的范围。我们将通过考虑您的操作是否超出了商店可能合理允许的范围以及产品的一般磨损来评估产品的状况。
- 除非产品有问题，否则已被个性化的产品不能退货。
- 我们不接受在Dents自己的网站之外进行的退货。这些必须退回到原来的购买地点。
- 在你把物品退回给我们之前，你有责任安全地保管和合理地照顾它们。我们不接受在运输过程中损坏的包裹的责任。你有责任将物品充分包装以防止损坏。请注意，你在购买时要求的超出我们标准费率的任何额外邮费将不会被退还。
- Multiple items ordered on a single order that need to be returned should be returned all together as one parcel otherwise a restocking fee of €5 / £5 / $5 will be deducted from your refund.
退货说明
Unfortunately, we are currently unable to offer free returns for our international customers. If you are returning an item from outside the UK, the item will need to be sent at your own cost and risk within 28 days of receipt. All items returned for a refund, must be in a new and unused condition, with their original labels and packaging.
Checklist for international returns:
- Complete your Return Form, highlighting against each item you are returning, along with the Reason Code and enclose it within the package.
- Please ensure you use a suitable package to return your items, preferably using the original packaging your order was sent to you in.
- Use a registered or traceable postal service to return your parcel. Please ensure you keep your Proof of Postage as we are not liable for returned goods which are not received into our Returns Department.
- Refunds will be processed within 14 days from the date of receipt into our Returns Department.
- Please note that when returning your unwanted item/s you may have to pay Export Customs Duties and Taxes in the country of export. If your parcel is received back at Dents and we have been billed these Export Customs Duties and Tax charges, this amount will be deducted from your refund.
退款
- Once we have received your item/s back with the completed returns form filled in we will inspect the item/s to ensure they are still in the original condition that they were sent out in. Refunds will exclude any express delivery charges above our standard shipping rate. If the item has any tags or labels removed or missing, a €5 / £5 / $5 restocking fee will be deducted from your refund.
- 如果一件物品被认为已经磨损，有过度的处理，我们将减少退给你的金额，或者我们将把物品退给你。
- 如果你的物品在标准的28天退货期之外，我们将发出一张信用证。
- 所有退款将在收到退货后7-14天内处理。
- Your refund will be made using the same payment method which made the original purchase. If the item returned is a gift, then a credit note will be issued to the value of the product being returned.
交流会
- Unfortunately, we no longer offer an exchange service. If you require a replacement Size, Colour or Style you will need place a new order.
