크기 조정
How do I find my size?
We appreciate that every hand is different with no two hands being the same size. Over our 240 years of manufacturing gloves, we have found the best way to find your size is to measure the circumference of your dominant hand.
Please follow our guide for instructions on how to measure.
두꺼운 안감장갑을 위해 크기를 조정해야 합니까?
We would advise choosing the larger size if you are between sizes with sheepskin linings as these are a tighter fitting glove due to the thicker lining.
당신은 다른 손가락 길이를 제공합니까?
Yes, we have a small selection of styles that have shorter finger lengths. These are approximately 1cm shorter than our standard finger length.
Can you make a bespoke pair of gloves?
Unfortunately, we are unable to make bespoke gloves or provide any alterations on our products.
라이닝
What is your warmest leather glove?
We have many different linings to offer and below is what we would rank top to bottom as the warmest:
- Vicuna - This luxurious wool lining is extremely warm and exquisitely soft and is our top of the range for warmth and comfort.
- Natural skins - For optimum warmth try the natural fibres of our sustainably sourced sheepskin to keep you warm.
- Cashmere - Finest cashmere for a touch of luxury.
- Wool - Warm and durable
- Silk - The perfect insulator for gloves, keeping you warm in winter and cool in summer.
- Unlined - For maximum feel, ideal for driving and mild weather.
반품 및 교환
To make Christmas gift buying a little less stressful, we are extending the period for returns. Any purchase made from 1st November 2023 to 24th December 2023 may be returned until 22nd January 2024 (all dates inclusive).
How do I return an item for a refund?
Please follow our comprehensive returns guide, here, on how to return your unwanted items.
언제 환불을 기대할 수 있나요?
모든 환불은 반품 수령 후 7-14일 이내에 처리됩니다.
How will the refund payment be processed?
Your refund will be made using the same payment method which made the original purchase. A returns charge will be deducted from your refund amount. If the item returned is a gift, then a credit note will be issued to the value of the product being returned.
How do I exchange an item?
Unfortunately, we no longer offer an exchange service. If you require a replacement size, colour or style, please place a new order.
상점에서 구입한 아이템을 반품할 수 있나요?
소매점에서 구입한 상품의 반품은 받아들일 수 없습니다. 구매 증명을 통해 구입한 소매업체에 해당 품목을 반품해 주십시오.
Can I return an item that was given as a gift?
Yes, however we can only offer a Gift Voucher to the value of the original purchase price.
맞춤 제품을 반납할 수 있나요?
Once an item has been personalised, it cannot be returned or exchanged unless the item itself was faulty. If something isn't quite right with your personalised item, please contact our customer service team at +44(0)1985 212291 or [email protected].
세금 및 관세
수입세나 관세를 납부해야 하나요?
You may have to pay import duty and sales tax in the country of importation, which will be charged by the importing country's customs.
Changing an Order
Can I change my order?
Please email [email protected] to cancel or amend an order with your # order reference and your request.
Unfortunately, it is not always possible to cancel or amend an order, especially during our busy periods.
Replacements and Repairs
I have lost one glove; do you sell replacement left or right-hand gloves?
Unfortunately, we are unable to supply a single glove as a replacement, all of our gloves are sold as pairs.
Can you repair gloves?
Unfortunately, we are unable to repair gloves.
Can you re-line my gloves?
Unfortunately, we are unable to re-line gloves.
My order has arrived faulty, what should I do?
Please contact our customer services team at [email protected] with a brief description of the fault and an accompanying photo, so we can resolve your issue.
Gift Cards and Discount Codes
How do I use my discount code?
Please enter your valid promotional code during the checkout stage of your purchase to receive the discount. Discount codes cannot be applied to previously placed orders.
주문시 여러 코드를 사용할 수 있습니까?
아니요, 프로모션/할인 코드는 다른 코드와 결합할 수 없습니다.
How do I use a gift card?
When you have selected your item/s and are ready to pay, go to the checkout and apply the unique gift card code to your purchase. If the card value is below your order value you will need to pay the remaining amount by another payment method. If the gift card value is more than the order value, the remaining amount will still be valid on that gift card. Please keep the unique gift card code number that was sent to you, electronically, safe so you are able to use it again.
Gift Boxes and Messaging
Can I add a gift box with my order?
Yes, you can purchase a Dents gift box when you are selecting your item. Please note that some items are not eligible for a gift box. Tick the box to add the gift box and then you can also include a personalised message to accompany your gift. If you are choosing more than one item, we can add personalised messages to all items, as long as your have added a gift box to each style selected along with your message.
Messages will be printed on a separate card and placed inside the gift box of your chosen item.
개인화
Do you emboss wallets?
Yes, but only on certain styles. We are unable to emboss some styles due to the type of leather and/or design. Eligible styles will have the personalisation option visible. Please tick the box to select personalisation and then you can enter up to 4 letters in either gold, silver or deboss for that style. Please note personalised items are ineligible for exchanges or refunds unless faulty.
Do you emboss gloves?
Unfortunately, we cannot emboss or personalise any gloves.
RFID
RFID란 무엇입니까?
Many credit and debit cards are now embedded with RFID (Radio Frequency Identification) chips that contain personal information. Unfortunately, identity thieves can scan these chips and gain access to that personal information. We have designed a collection of wallets containing a protective shield that prevents your personal information from being accessed electronically. To ensure maximum protection, when not in use, keep your wallet closed.
DENTs 및 RFID 쉴드 제조업체는 제품에 보관된 RFID 칩을 스캔하는 무단 담당자로부터 발생하는 책임을 포함하여 보호 보호막 사용으로 인한 손실에 대해 책임을 지지 않습니다.
Caring for Leather Gloves
At Dents, we have been crafting leather gloves since 1777 so it's safe to say that we have picked up some valuable tips on how best to care for your gloves. Please follow our helpful guide on how to clean you leather gloves.
My driving gloves are slippery, is this normal?
The surface of new leather gloves may feel slippery at first, this will disappear over time with use. The gloves will gradually soften and improve your grip on the steering wheel. Using a cleaning product on your steering wheel may create a slippery surface.
박물관
박물관을 방문할 수 있나요?
Unfortunately, our museum is not open to the general public but viewings can be arranged for groups and small parties. For further information, please email us at [email protected]
